Scoutmob is all about championing the independent maker — encouraging people to follow their passions. And by giving you access to their independently made goods and authentic creations, we're letting you in on something pretty cool too. These hand-crafted goods are the stitched leather belts, wheel-thrown vases and letterpress prints that you'll be telling stories about for a long, long (long) time. Our highly skilled (and highly awesome) curator scours the Internet looking for the best makers and products around.
Our products are made all over the U.S. of A. (and sometimes Canada too). We work with small-batch printers, self-taught jewelers, and skilled leatherworkers from Maine to Washington — and we're mighty proud to be able to champion small, independent businesses from every corner of this fine country. To learn more about how specific products get their start, you can check out each maker's bio page.
In short, our products are available for as long as the maker can make 'em. When items become unavailable it's typically for one of two reasons: because they've sold out, or because a maker decides to discontinue them. We'll often restock super popular items, but that's not always possible. After all, our team works hard to find unique, independently crafted items, so they don't last very long on our virtual shelves.
Occasionally, Scoutmob will run promotions. You can enter your promo code during the payment step of the checkout process. If you're having trouble getting a promo code to work, you can always check with our Customer Service team before placing your order — they'll be happy to check to make sure it's still valid. (P.S. Only one promo code per order, please.)
We usually restock our products when they sell out, so if something's out of stock you can check back over the next week as we're adjusting and restocking our inventory. In the meantime, you can still add sold-out products to your Wishlist and keep an eye on them there.
Cancellations. If you change your mind about an item or an order, we are able to cancel orders as long as the items have not shipped — however, items that are customized or made-to-order may be subject to special approval.
Taxes. Different states have different taxes — if your state or the maker's state requires a sales tax, we will automatically add that charge during the "Shipping" portion of the checkout process.
Shipping. We try to get your Scoutmob order delivered to your doorstep as fast as humanly (or machinely) possible, but since many of our products are made to order, it might take a little longer. That's why each product on our site has a clearly labeled shipping time to indicate how long it takes our independent makers to print, carve, sew or otherwise create that handmade goodness before shipping it off, just for you. Additional delivery charges may apply to items that are too large or require special packaging. Please keep in mind that all our products are designed and made by independent makers across the country. While we do everything we can to get these products to you as soon as possible, arrival times may vary on occasion. Items shipped to Alaska, Hawaii and U.S. territories are delivered with an additional charge. furniture, rugs and other large items are bulky, heavy, and may have limited availability and have a delivery and processing surcharge. Any charges will be listed on the product page and will appear at checkout. Please note that furniture and other oversized items are unable to ship to US territories, Alaska, Hawaii, islands within the continental US, PO boxes, APO/FPO addresses and locations outside of the US. Unfortunately we cannot process international payments or shipping right now. If you're interested in shipping something outside of the USA, please let us know and we’ll do what we can to connect you with the maker to complete your order that way.
Returns. We want to make sure your entire experience with Scoutmob is the best it can be, from start to finish — this includes our site, our makers and their amazing goods. We want you to be jumping up and down with joy when you get your Scoutmob order in the mail, and if that's not the case, we'll do everything we can to make it right.Do you need a different size? Was the color not quite what you expected? We'll do everything we can to resolve your issue quickly. Most of our products have a 14-day return policy, which means they can be returned for a full refund, no questions asked. Custom and Made to Order products cannot be returned, unless they are damaged or defective upon arrival. The same goes for Food and Beauty items. A few of our products are exchange only and, on the rare occasion that we have final sale items, some may not be returned at all. All returns will be refunded (minus any initial shipping costs) using the original payment method.
Whenever you interact with our Application or Website, we automatically receive and record information on our server logs from your mobile device and/or browser including your mobile device universal ID#, IP address, “cookie” information, and the page you requested. “Cookies” are identifiers we transfer to your computer or device that allow us to recognize your browser or device and tell us how and when pages in our Website are visited and by how many people.
When we collect usage information (such as the numbers and frequency of visitors to the Website and to which pages within the Website), we only use such data in aggregate form, in a manner that assures your anonymity. We may provide this aggregate usage information to our partners; our partners may use such information to understand how often and in what ways people use our Website, so that our partners, too, can endeavor to provide you with an optimal online experience. For example, we may place a cookie on your device that records what products you have viewed on our Website, and then provide that information, in non- personally-identifiable form, to a third party website, to allow such website to show you ads for similar products that are available from us or from third parties.
We will contact you by push notification, email or other means. If you do not want to receive email or other mail from us, please indicate your preference by changing your account settings accordingly.
We may share your Personal Information in personally identifiable form with third parties as described below:
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